Support Policy

At Amaze Kart India, we are dedicated to providing our customers with the highest level of service and support. Whether you have a question about our products, need assistance with an order, or require technical support, we are here to help. Please review our Support Policy for details on how we can assist you.

Customer Support Services:

Our support services are designed to ensure that you have a smooth and satisfactory shopping experience. We offer the following types of support:

• Product Inquiries: Information regarding product details, features, specifications, availability, and more.
• Order Assistance: Help with order status, tracking, shipping inquiries, cancellations, or modifications.
• Returns and Refunds: Assistance with initiating a return or refund request.
• Technical Support: Help with using our website, troubleshooting issues related to accounts, payments, and navigation on the site.
• General Queries: Answers to any other questions or concerns you may have regarding our services.

How to Contact Us:

If you need assistance, you can reach our support team through the following methods:

• Email Support: You can email us at support@amazekartindia.com. We aim to respond to all emails within 24-48 hours during business days.
• Phone Support: Call us at +91-9876543210 . Our customer service lines are open from 10:00 AM to 7:00 PM, Monday through Friday.
• Live Chat: Use the live chat feature on our website for immediate assistance. Our support agents are available during business hours to answer your questions in real time.
• Help Center: Visit our Help Center section on the website for frequently asked questions (FAQs), troubleshooting tips, and step-by-step guides to solve common issues.

Response Times:

• Our goal is to resolve all queries in the shortest time possible. Generally, you can expect a response within 24-48 hours for email inquiries.
• For urgent issues, phone support or live chat is the fastest way to get assistance.

Business Hours:

Our support team is available during the following hours:

• Monday to Friday: 10:00 AM to 7:00 PM
• Saturday and Sunday: Closed

Please note that response times may be longer during holidays or weekends.

Support Channels:

We offer several ways to get help, and we encourage you to use the channel that best suits your needs:

• Email Support: For in-depth queries or issues that require follow-up.
• Phone Support: For immediate assistance or urgent concerns.
• Live Chat: For quick questions or support during business hours.

Support Coverage:

We offer support for the following areas:

• Account Issues: Help with logging in, account recovery, and password resets.
• Product Assistance: Information on product availability, specifications, and returns.
• Order Assistance: Tracking your order, resolving delivery issues, and modifying or canceling orders.
• Technical Issues: Assistance with website navigation, payments, or other technical problems related to the site.

Service Availability:

• We strive to provide comprehensive support at all times, but please note that our support services may be temporarily unavailable due to maintenance or other exceptional circumstances. In such cases, we will notify you in advance via our website or email.

Quality of Support:

• We are committed to providing a high standard of service and ensure that our team is trained and equipped to address your concerns efficiently. If you are unsatisfied with the resolution or service you receive, please let us know, and we will escalate the issue to ensure your concerns are addressed.

Feedback:

Your feedback is extremely valuable to us. If you have suggestions or comments regarding your support experience, we encourage you to share them with us through our customer support channels. Your feedback helps us improve our services.

Contact Us Anytime:

We value your business and are here to assist you with any inquiries or support needs you may have. Don’t hesitate to reach out to us for help—we are always happy to assist!